Useful Information

Driver's age

25 to 99 years.

Young driver's age: 21 to 24 years. Charge 10.15 EUR per day. Maximum 101.5 EUR. Includes 23% tax

Customers who fall outside the age limitations will not be able to hire a car unless there is a young or senior driver fee specified in this section. Please note that if applicable, this fee will be included in the rental price and will be payable on arrival at the rental desk in the local currency.

Travel Restrictions

Taking your vehicle outside the country

What countries am I allowed to take the vehicle to?

Unless we agree otherwise, you are only allowed to use the vehicle in:

Germany

Andorra

Austria

Belgium

Denmark

Italy

France

Finland

Holland

Liechtenstein

Luxembourg

Spain

Republic of San Marino

Sweden

Switzerland

Gibraltar

on the condition of paying the cross border fee set out below when you cross the borders of Portugal (as defined above) into one or more of the permitted countries, your rental will be subject to a cross border fee of € 22.79. The cross-border fee will apply only once for the duration of your rental, no matter how many times you cross borders between permitted countries.

Please refer to the section 'Where Can You Drive?" in the Rental Conditions for details on costs associated with failure to declare that you are driving the vehicle outside the country of rental.

Any country not listed as a permitted country is an unpermitted country.

Rentals that start in Portugal (as defined above) cannot be taken into an unpermitted country unless we expressly agree otherwise beforehand.

If it has come to our knowledge, at any time, that your rental vehicle has been taken into an unpermitted country without our prior agreement, we may, at our discretion, apply a fee and void your selected optional extras where there is a claim (such as roadside assistance) that takes place in an unpermitted country.

Please note that if vou are permitted to take the vehicle outside of Portuqal (as defined above). it is your responsibility to make sure vou comply with leqal requirements applicable in the relevant country/countries you travel in.

Vehicles are not authorized to travel to any island in the mentioned countries. The transport of vehicles to the autonomous cities of Ceuta and Melilla from any point in the territory is not authorized.

It is not allowed to use the vehicle transporting on boat, train or plane (unless the company authorizes it).

Can I buy a product to allow me to drive in other countries?

No, regrettably, we do not offer any products which enable you to drive in other countries.

Cancellation and no-show policy

What is your cancellation policy for fully prepaid or part-paid bookings?

1 - If you cancel 48 hours prior to your pick-up, you will be refunded in full.

2 - If you cancel less than 48 hours in advance of pick-up, you will receive a refund minus GBP101. If your online payment is less than GBP101, no refund will be made for your car hire booking.

3 - If your booking is made less than 48 hours before pick up, the cancellation policy will automatically apply to your booking.

4 - All cancellations should be made online via the Manage Booking page prior to the scheduled pick-up time and not with the car rental provider.

5 - You can make any changes to your booking up to 48 hours before pick-up, with no additional charge, however, live pricing will apply. If you amend your booking less than 48 hours in advance of pick-up, the amount you currently paid will be carried over to your new booking minus a late amendment fee of GBP55.00. If you have paid less than GBP55.00, no amount will be carried over to your new booking.

6 - If you cancel your booking less than 48 hours before pick-up you will be charged a cancellation fee of GBP101. If you have paid less than GBP101, you will not be charged more than you currently paid.

If you purchased our Damage Refund Insurance product and have since decided to cancel your car rental booking, the Damage Refund Insurance will be cancelled automatically.

If you wish to amend or rearrange your booking, the Damage Refund Insurance will initially be cancelled. We will, however, automatically create a new policy for your new booking.

In both cases you will receive an email to confirm the cancellation at the email address you have provided during the online booking process.

What is a no-show?

A ''no-show'' occurs for the following reasons:

1 - You didn't inform us about your cancellation prior to your pick-up time.

2 - You failed to pick up the car at the agreed time and date selected without notifying our customer service team of any delay before the pick-up time.

3 - Your flight is delayed which results in a late arrival at the rental desk and your flight number was not provided.

4 - You failed to provide the documentation that's required to pick up the car.

5 - You failed to provide a credit card in the main driver's name with enough available funds on it.

In the event of any of the above, no refunds will be made to you.

The car hire company reserves the right to refuse a car if you fail to arrive on time with all necessary documentation and a credit card with enough available funds for the car's security deposit. In the event of late arrival to the rental desk, and you failed to make contact with our customer service team before the pick-up time or your incoming flight details were not added to your booking, we cannot guarantee that the car will be available. In such a case, unless the car hire has been cancelled at least 48 in advance, you will not be entitled to a refund.